Policies
Cancellation Policy
Our cancellation policy is designed to be fair to both our clients and our team. By communicating changes as early as possible, we can often accommodate scheduling adjustments while continuing to provide dependable care to all of our clients.
Why We Have a Policy
Reserving Time for Your Family
Pet care services require reserving time specifically for each family we serve. Last-minute cancellations may prevent those appointment times from being offered to other clients. A clear policy helps us protect availability for everyone while still treating each situation with care and flexibility.
Important Notice
Please Note
The policy below represents Premier Coastal Pet Care's current cancellation guidelines. Specific circumstances may be handled on a case-by-case basis at our discretion.
Guidelines
Cancellation Policy
Clear, organized cards for your review. Specific details can be customized by the business before launch.
Signature & Premier Visits
- Standard cancellation notice: [placeholder — 24–48 hours].
- Rescheduling policy: [placeholder — same notice window applies].
- Same-day cancellation policy: [placeholder — visit fee may apply].
Overnight Pet & Home Care
- Deposit requirements: [placeholder — percentage due at booking].
- Cancellation window: [placeholder — notice required for refund eligibility].
- Partial refunds: [placeholder — prorated based on timing].
- Peak holiday reservations: [placeholder — additional deposit and restrictions].
Holiday Reservations
- Holiday cancellation policy: [placeholder — stricter notice window].
- Peak season policy: [placeholder — blackout dates and minimum stays].
- Refund eligibility: [placeholder — credit vs. refund terms].
Emergency Situations
- Emergencies are evaluated individually.
- We will work with you whenever reasonably possible to reschedule or credit visits.
- Your pet's safety and our team's availability are always our top priorities.
Need to Make a Change?
How to Cancel
If your plans change, please contact Premier Coastal Pet Care as soon as possible. The earlier we hear from you, the more options we can offer.
Questions
Frequently Asked Questions
Questions About Your Reservation?
We're always happy to discuss your reservation and help you find the best solution if your travel plans change.